CANCELLATIONS AND RETURNS: If you decide to cancel a direct ship order while it is in transit, you may be charged a 25% restocking fee and return freight to manufacturer. These fees also apply when returning direct ship orders.
RECEIVING SHIPMENTS: DAMAGE AND SHORTAGE: The freight carrier assumes responsibility for delivery of order and is not required to deliver inside. Please call if you need: call ahead services, Inside delivery with or without steps or lift-gate truck and installation. These services can be added for an additional charge.
BEFORE YOU SIGN ACCEPTANCE OF YOUR ORDER YOU SHOULD: Count the number of cartons to be sure the full shipment is being delivered. Note any shortage on the freight bill before you sign acceptance. (Even if shrink wrapped together on a pallet, the number of pieces must match the freight bill.)
INSPECT CARTONS COMPLETELY FOR BROKEN SEALS OR OTHER FREIGHT DAMAGE: Please unpack and examine your order before signing freight receipt. Note any damage on freight receipt before signing acceptance. If the driver won’t let you inspect the cartons, YOU MUST SIGN THE RECEIPT AS DAMAGED
A FREIGHT CARRIER'S LIABILITY IS LIMITED TO:claims reported within seven days of receipt of shipment, so be sure to notify us promptly of any problems. Remember to keep the original cartons until the problem is resolved. If a freight receipt has been signed without notation, a claim for any damage (including “concealed” damage) will be denied by the freight carrier. Please help us by following the above steps to make the freight companies responsible for their service.
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